You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that processing times may vary depending on your financial institution, but typically refunds for cancelled orders are processed within 3-5 business days. To cancel an order, please contact our customer service team immediately with your order number and request details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
Upon approval of your return, your refund will be processed to the original payment method. Please allow up to 10 business days for the refund to appear in your account after we have processed it. The exact timing depends on your financial institution's processing times. Shipping costs are non-refundable unless the return is due to our error. If you received a gift and would like to return it, we will issue a refund in the form of store credit to the original purchaser.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details and we will investigate the matter. We may require additional information from you to resolve any refund issues, such as proof of return shipment or payment confirmation.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: weliteclothhub Holdings
Address: 28 Lorne Street, Auckland 1010, New Zealand
Phone: +64 9 378 6154
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM NZST, excluding public holidays.
