You know, running an online store isn’t just about selling clothes—it’s about building connections. That’s why, from day one, we’ve made it a point to personally reply to every email that lands in our inbox. Whether it’s a question about sizing or just a friendly note, we treat it like a conversation with an old friend.
Got a burning question? Or maybe you just want to chat about that new collection you’ve been eyeing. Whatever it is, we’re all ears. Here’s how you can reach us:
Fun fact: Our founder, Sarah, still handles most customer emails herself. She once spent an entire weekend replying to messages because, in her words, "If someone takes the time to write to us, they deserve a real response." That’s the kind of care you can expect from us.
Honestly, some of our best ideas have come from customers like you. Remember that reversible jacket we launched last spring? That was all thanks to a casual suggestion from a customer in Wellington. So don’t hold back—tell us what you’re thinking, even if it’s just to say hi.
Prefer typing to talking? Our live chat is open during business hours (look for the little icon in the corner). Or, if you’re the form-filling type, drop us a line here. We’ll get back to you faster than you can say "express shipping."
P.S. If you’re ever in Auckland, pop by our office—we keep the coffee hot and the fitting room ready, just in case.
